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SYSPRO CRM Customer Service

Submitted by kcordes on Tue, 2009-10-06 06:56
in

CRM Customer Service

SYSPRO CRM software is a useful tool for your services team, allowing them to resolve customer issues quickly by having access to a full history of documented issues as well as a document knowlegebase.

Key Functionality:

  • Log and track service tickets for specific accounts related to serial or lot traceable items
  • Route and escalate reported service tickets automatically based on user-defined rules
  • Create and link appointments, tasks and activities to service tickets
  • Maintain a complete history per service ticket
  • Perform extensive searches for problem resolution

For more information, download the SYSPRO CRM PDF.