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Sage MAS 500 Customer Relationship Management

Submitted by kcordes on Thu, 2009-09-24 13:32
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MAS 500 Customer Relationship Management

Sage MAS 500 enables a level of integrated customer relationship management (CRM) that equips you with the front-office capabilities necessary to manage the growing demands of business while enabling your salespeople with the tools they need in the field.

Click on the modules below for more information:

Modules

Submitted by kcordes on Tue, 2009-09-01 08:00

Sage SalesLogix Sales

Sage SalesLogix Sales is a single repository for customer information collected throughout your organization. It enables you to find contact information, track leads and opportunities, manage team calendars and activities, forecast revenue , and report on sales activity and effectiveness.

Key Functionality:

  • Accurately analyze the revenue potential and probability of close in your sales pipeline
  • Segment your sales opportunities by account manager, region or status
  • Receive automatic alerts on pending sales opportunities based on business conditions you define
  • Customize to mirror unique business processes and to accommodate growth and change

 

For more information, download the SalesLogix Sales PDF.

Submitted by kcordes on Tue, 2009-09-01 08:06

Sage SalesLogix Support

With the costs of acquiring new customers 5 to 10 times higher than retaining existing customers, support solutions designed to help foster lasting relationships with your customers have a tremendous impact on the bottom line. Sage CRM SalesLogix Support provides the advanced issue tracking and resolution tools as well as access to relevant customer data – including products purchased, ticket and defect history, and maintenance contract status – needed to maximize the effectiveness of each interaction with your customers.

Key Functionality:

  • Manage call and defect tracking, service contract renewals, and return of merchandise authorizations (RMAs)
  • Use SpeedSearch to quickly locate resolutions to customer issues by searching resources such as prior call tickets, standard problems and resolutions and stored procedures
  • Use the Sage CRM SalesLogix Web Customer Portal to allow customers and employees around the world to create and track support tickets online, anytime
  • Measure call turn-around time, first-call resolution percentage and more

 

For more information, download the SalesLogix Support PDF.

 

Submitted by kcordes on Tue, 2009-09-01 08:03

Sage SalesLogix Marketing

Sage CRM SalesLogix Marketing provides full-scale marketing campaign management and sophisticated analytical tools designed to identify your most profitable customers and shorten your sales cycle. Capturing rich, timely data from customer interactions across your organization allows you to develop and execute meaningful marketing programs that drive results.

 

Key Functionality:

  • Segment customer and prospect lists using advanced query tools
  • Manage and track all aspects of marketing campaigns in one location
  • Record campaign name, description, tasks, status, budget and calls-to-action
  • Streamline marketing and sales campaigns by automating standard tasks
  • Analyze the effectiveness of marketing efforts (ROI) and increase efficiency

 

For more information, download the SalesLogix Marketing PDF.

Submitted by kcordes on Tue, 2009-09-01 08:08

eCustomer

The Sage MAS 500 eCustomer module brings the power of the Internet and fully integrated Web-based technologies to your business. Through a business-to-business storefront, customers can order items from a general catalog that you can customize for your Web site. When they’re ready to purchase, they simply submit the order and receive an immediate confirmation. When the order is accepted, they receive an automatic e-mail acknowledgement.

Key Functionality:

  • Allow customers to browse your Web catalog, research item details, and manage their orders, all on the same Web page
  • Allow your customers to decide how to ship their orders
  • Allow customers to create a requisition by browsing the catalog, selecting items, and saving the requisition for their supervisor to review, approve, and turn into an order
  • Allow your customers to view their account balance, on-order balance, credit limit, and available credit
  • Link photos to display each inventory item, as well as different angles of the product

 

For more information, download the eCustomer PDF.

Submitted by kcordes on Tue, 2009-09-01 08:05

Sage SalesLogix Customer Service

Sage CRM SalesLogix Customer Service provides the advanced issue tracking and resolution tools needed to quickly resolve customer questions, issues, and requests and deliver a high-quality customer experience. Each service ticket created contains detailed information including a unique ticket ID number, contact info, type, status, urgency, assignment, date required, and service contract details.

Key Functionality:

  • The reporting capabilities in Sage CRM SalesLogix Customer Service help managers capture and analyze customer service metrics to assess team effectiveness
  • Allow customers to view, add, or edit tickets and submit comments or attachments within the Sage CRM SalesLogix Web Customer Portal
  • Automatically assign tickets to the appropriate resource based on area, skill and more
  • Track contract details such as service level, price and time or dollars remaining
  • Schedule and track phone calls, meetings, to-dos, events, and literature requests

 

For more information, download the SalesLogix Customer Service PDF.

Submitted by kcordes on Tue, 2009-09-01 08:10

eSalesforce

The newest Sage MAS 500 ERP module, eSalesforce, will empower your salespeople with a level of efficiency, productivity, and customer service that is sure to boost sales. With eSalesforce, you can keep your sales team in the field and help them maximize their selling opportunities.

Key Functionality:

  • All information and activities displayed in eSalesforce can be easily customized online to meet each salesperson’s specific needs
  • Upcoming Opportunities shows accounts that are likely to place an order and the probability of receiving that order
  • Salespeople can provide value-added service to their customers by letting them know the status of an order and the total of each order
  • Salespeople will have instant access to their customers’ account status, including credit limit, total outstanding orders, account balance, and available credit
  • As sales opportunities turn from forecasts to actual orders, remote salespeople will have the ability to transfer these orders from forecasts to actual sales through the eSalesforce module

 

For more information, download the eSalesforce PDF.

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MAS_500_eSalesforce.pdf328.83 KB