Support Plans :: MAS 200 System Support
Support Plans
ASI offers a variety of support plans to fit your business’s specific needs. The plans cover each of our software lines, including SYSPRO, Deltek, Sage MAS500, Sage MAS 90 and Sage MAS 200 system support. Generally, any support issue, including error messages that indicate a desired operation has failed, are covered in a support plan. Issues that require a business decision or IT-related issues will not be covered in a support plan.
Clients also have two options for support plans: an annual support plan or a prepaid block. An annual support plan allows you to budget for technical support related issues. It offers three support levels for each product, based on the amount of support tickets per year and required response time. (For example a MAS 200 system support plan can be basic, service plus, or premier service, and varies from 4 to an unlimited number of support tickets and response times from 2 businesses days to 1 business hour.)
Support issues are handled through ASI’s website, www.asisucceed.com. Simply click the “Submit Support Ticket” button on top of the page and fill in the required fields. You will then be contacted by an ASI technician to resolve your support issue.
Included in all support plans are a mix of useful tools, including an annual system review, support ticket tracking and administrative care, such as answering any questions you may have regarding new products, license keys, support processes, and upgrades.
You will also receive the ASInsider quarterly eNewsletter, which informs you of new product promotions that can enhance your current system, and the Client Relations Monthly E-mail, which offers the latest product information. Finally, with all support plans, four of your team members will receive free entrance to ASI’s Annual User’s Group for your product line.
Contact ASI to learn more about ASI Support Plans.
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