Customer Relationship Management – CRM Software
The Customer Relationship Management software should be helping you win sales and customer loyalty, all the while supporting productivity with seamless integration to your ERP software.
The power of a central repository
Does your team have access to all of your customer information, including products owned, service history, and contact notes? On the flip side, are you able to analyze and forecast sales? Do you have visibility into your pipeline, from leads to opportunities? Would you like your customer satisfaction to increase? What about making it easier for them and you to authorize the return of merchandise? How about having auto-reminders set up for campaign management and analysis? What other sort of automation would you design if you had the appropriate tool?